Troops can receive up to $2,000 for transporting one pet to or from overseas during a permanent change of station.
The new system reportedly will not be ready to move all domestic shipments by the summer 2024.
This family lost more than 70% of their belongings, valued at over $152K. The claims process added salt to the wound.
"Our head is above water, but I'm not sure for how long," one soldier said of his family.
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