This family lost more than 70% of their belongings, valued at over $152K. The claims process added salt to the wound.
"This is a failure of leadership that cannot be ignored," lawmakers wrote to Secretary of Defense Lloyd Austin.
Military members and spouses, housing advocates and various professionals, such as experts in HVAC and home inspections, would be part of the council.
Housing advocates oppose efforts to force them to provide confidential information they say could dissuade military families from seeking their help.
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