The mess of paperwork facing spouses at Parent Central Services, and the difficulties of balancing a career with volunteer expectations are just some of the many obstacles the new leader for military community and family policy can address, says the author of this commentary.
During a live town hall forum on Facebook Tuesday, DHA officials acknowledged that the call center was overwhelmed, and they planned to meet later in the evening to see how “we can improve the speed with which we can get you connected to the nurse.”