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Nurse advice line open for Tricare beneficiaries

Apr. 30, 2014 - 01:57PM   |  
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Tricare’s nurse advice line is open for business.

Military health beneficiaries in the U.S., including Alaska and Hawaii, can call 800-874-2273 to get assistance with urgent health care questions, including guidance as to whether they need immediate medical care, can make an appointment with a physician for a later time or treat themselves at home.

Callers’ Tricare eligibility for using the system will be verified by a representative before they are transferred to a registered nurse.

The answering nurses can make recommendations as to whether beneficiaries should seek care, can help find the closest medical facility and will check on a caller by phone a few hours later if requested.

According to Tricare, the advice line representatives also will be able to make appointments for Tricare Prime beneficiaries seen at a military hospital or clinic. That function will be phased in, with estimated completion date for all domestic military treatment facilities by June 27.

The Tricare Nurse Advice Line is not intended to replace a physician’s advice or care but unlike a doctor’s office, it dispenses assistance 24 hours a day, seven days a week. Beneficiaries can still call their primary care manager during regular office hours or facility appointment line for medical advice and appointments, according to Tricare.

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